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Geotab Installation Guides

Driver Setup - Geotab Drive App

Written By Philip Stanoev

If a driver can't log in to Geotab Drive

A driver who was just added often can't log in because of their security clearance, not because of an outage or a wrong password. New users get a default clearance that Geotab Drive does not accept.

How to fix it

  1. In MyGeotab, open the driver under Users & Drivers.

  2. Check the driver's Security Clearance. It must be Drive App User, Administrator or Supervisor.

  3. If it is anything else, change it to Drive App User and save.

  4. Ask the driver to log in to Geotab Drive again.

If several drivers were added at once, check each one. Clearances are set per user.

If the clearance is correct and the driver still can't log in, check that they are logging in to the right database. A driver created in a different database can't use your vehicles. If that doesn't fix it, contact Support with the driver's username and the error shown.

Still need help? Ask the team