Privacy Policy

At ZenduIT, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform, mobile applications, and related services including ZenduONE, ZenCAM, ZenTRACK, ZenduBUS, and ZenduCONNECT (collectively, the "Services"). By using ZenduIT's Services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms, please discontinue use of the Services.

1. Information We Collect

We may collect the following types of information from users of our Services:

a. Personal Information

When you create an account or use our Services, we may collect personal details such as (but not limited to):

• Name

• Email address

• Phone number

• Company name and business information

• Job title and role

• Payment information (when applicable for services or transactions)

• Driver identification information (for fleet management purposes)

b. Device Information

We may collect information about the device you use to access our Services, including:

• Device model and manufacturer

• Operating system and version

• IP address

• Mobile network information

• Device identifiers

c. Vehicle and Telematics Data

Through our fleet management solutions, we may collect:

• Vehicle location and GPS coordinates

• Vehicle diagnostics and performance data

• Driving behavior and patterns

• Dashcam footage and images

• Asset tracking information

• Hours of service data

• Maintenance records and schedules

d. Location Data

With your permission, we may collect and process information about vehicle and asset locations to provide fleet management, tracking, and safety services. You can manage location permissions through your device settings or fleet management dashboard.

e. Usage Data

We collect information on how you interact with our Services, such as:

• Pages visited and features used

• Time spent using the Services

• User interactions and preferences

• System performance data

• Errors or bugs encountered

2. How We Use Your Information

We use the information we collect to:

• Facilitate account creation and login processes

• Provide fleet management, tracking, and safety services

• Connect fleet operators with maintenance providers and service vendors

• Monitor driver safety and vehicle performance

• Generate reports and analytics for fleet optimization

• Improve and personalize your experience within our Services

• Provide customer support and respond to inquiries

• Process transactions and send relevant communications (e.g., safety alerts, maintenance notifications, service updates)

• Ensure compliance with transportation regulations and safety standards

• Detect and prevent fraud or unauthorized activities

• Enhance our Services through data analysis and performance monitoring

3. Disclosure of Your Information

We may share your information in the following circumstances:

a. With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as cloud hosting, payment processing, data analytics, or technical support. These third parties are bound by confidentiality agreements and are only permitted to use your data for purposes of providing services to ZenduIT.

b. Within Fleet Networks

For fleet management purposes, we may share relevant operational data with authorized fleet managers, supervisors, and designated personnel within your organization to facilitate fleet operations, safety monitoring, and compliance reporting.

c. For Legal Compliance and Safety

We may disclose your information if required by law, such as in response to a subpoena, court order, or regulatory request, or if we believe that such action is necessary to:

• Comply with legal obligations and transportation regulations

• Protect and defend our rights or property

• Ensure driver and public safety

• Prevent fraud or illegal activity

• Respond to emergency situations

d. In Business Transfers

If we undergo a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. You will be notified of any changes in ownership or control of your personal information.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect usage data and improve our Services. These technologies help us:

• Understand how users engage with our Services

• Store user preferences and settings

• Provide personalized fleet management insights

• Enhance system performance and reliability

You can modify your cookie preferences through your device or browser settings, but some features of our Services may not function properly if cookies are disabled.

5. Data Security

We implement comprehensive security measures to protect the personal and operational information we collect from unauthorized access, use, or disclosure. Our security practices include:

• Encryption of data in transit and at rest

• Multi-factor authentication for administrative access

• Regular security audits and vulnerability assessments

• Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information and fleet data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Vehicle and telematics data may be retained for extended periods to support safety analysis, regulatory compliance, and operational insights.

7. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Update: You can access and update your personal information through your account dashboard or by contacting us

• Data Portability: You can request a copy of your data in a portable format

• Opt-Out of Marketing: You can opt-out of receiving marketing emails by following the unsubscribe instructions

• Location Services: You can manage location tracking preferences through your account settings

• Delete Account: You can request account deletion by contacting us at privacy@zenduit.com, though we may retain certain information as required by law or for legitimate business purposes

8. International Data Transfers

ZenduIT operates globally and may transfer your information to countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have collected information from someone under 18, we will take steps to delete that information as quickly as possible.

10. Third-Party Links and Integrations

Our Services may contain links to third-party websites or integrate with third-party systems that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or for legal or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and within our Services. Your continued use of the Services after such changes will constitute your acknowledgment and consent to the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Email: privacy@zenduit.com
General Inquiries: sales@zenduit.com
Support: support@zenduit.com

Mailing Address:

ZenduIT
2355 Skymark Ave 1st Floor, Suite 100
Mississauga, ON L4W 4Y6
Canada

For data protection inquiries specifically, please use privacy@zenduit.com and include "Privacy Inquiry" in the subject line.