Updating a SIM ICCID After a SIM Replacement

When the SIM card in a ZenCAM camera is replaced, the platform updates the SIM ICCID automatically — this is not a manual field you or support need to edit.

The platform syncs the new SIM number once per day, so there can be up to a one-day delay between swapping the physical SIM and seeing the new ICCID reflected in ZenduONE.

This automatic sync currently applies only to cameras — it does not apply to other device types.

If the new SIM number hasn't appeared after a full day, contact support.