Call, Chat, Email Us for Support

Written By Philip Stanoev

Standard Support Services by Region

Country	By Phone	By Email	Web Chat	Support Form	Availability
North America	1 (855) 936-3848 x 2 +1-647-494-9003	servicedesk@zenduit.com	Open Chat	Request Form	Mon-Fri: 24 hours
MENA Region	+971542110186	uaesupport@gofleet.com	Open Chat	Request Form	Mon-Fri: 08:00-18:00 (EST)
LATAM Region	+1 (855) 936-3848	servicedesk@zenduit.com	Open Chat	Request Form	Mon-Fri: 24 hours

Direct Support Numbers by Tier

Support Level	Phone	Email	Availability
Service Desk	(647) 494-9003	servicedesk@zenduit.com	Mon-Fri: 24 hours
After Hours / Installer / Premium	(647) 249-8479	installteam@zenduit.com	24/7
Partner/Reseller Support	(647) 260-5446	partnersupport@zenduit.com	Mon-Fri: 24 hours

Escalation Contact Table

Role	Contact	Email	Phone
Service Manager	Gagandeep Sahni	gagandeepsahni@zenduit.com	(647) 260-5416
Fulfillment Manager	Nikitha Vinod	nikithavinod@zenduit.com	(647) 260-5411
Owner	Vishal Singh	vsingh@zenduit.com	(647) 894-9353

Response Time Commitment

Support responds to all tickets within 4 hours of receipt or before end of business day (within availability hours, whichever is shorter). Response includes either acknowledgement or resolution to ticket.

Support representative available to answer phone calls during all availability hours.

	Critical Priority	High Priority	Medium Priority
Description	Affects Operations ie. Communication of software or access to software is affected	Modifications to account ie. Alert changes, report change requests, Billing changes	General Questions Does not affect operations ie. how to setup reports, alerts, add users
Response Strategy	Call customer immediately to review issues and resolution timeframe and procedure. Regular customer updates to customer.	Call to review and walk customer through how to make changes (via remote assist app). Send knowledgebase link.	Email/Call customer with solution. Sign customer up for relevant training. Send customer knowledge base link or add new support training knowledge base for future (if not available).
Response Time	1 Hr	4 Hr	Within Business Day
Resolution Time	1-8 Hours	6-18 Hours	Within 2-3 Days