Installer After Hours Call Service

Written By Philip Stanoev

Service Desk Availability

GoZen provides 24-hour service desk support, 5 days per week (Monday to Friday), ensuring continuous support for installation needs with structured after-hours support guidelines.

After-Hours Installer Support Process

Step 1: Refer to Install Guides

Access GoZen Hardware Install Guides for step-by-step installation instructions to ensure proper installation procedures and eliminate common issues caused by incorrect installation:

Step 2: Validate Installations Using MyInstallHub

Utilize MyInstallHub to validate installations and ensure they meet ZenduIT standards. Reference validation guide: https://support.zenduit.com/portal/en/kb/hardware-install-guides/for-installers/use-mih-app-to-validate-installs

Step 3: Refer to Troubleshooting Help

If installation issues occur, consult the GoZen troubleshooting guide in the Help Center: https://support.zenduit.com/portal/en/kb/troubleshooting

Step 4: Contact Installer Support

If assistance is still needed after following all guidelines, contact support via: