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Troubleshooting

SurfSight Camera: External Power Test for an Unresponsive Camera

Written By Vishal Singh

This applies to SurfSight cameras only.

Use this when a SurfSight camera is unresponsive, especially after a physical impact (for example, being dropped), before concluding the unit is damaged.

External power test

  1. Disconnect the camera from the vehicle.
  2. Connect it directly to a 2A USB wall power source, or a compatible USB-C cable.
  3. Leave it connected for 30–60 minutes.
  4. Check for any indicator lights or screen activation.

If there is no response after the external power test, treat the unit as damaged and start an RMA.

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