Migrating StreaMAX Devices to ZenduONE

Follow these steps to migrate your StreaMAX units from another provider to ZenduONE. This ensures that the cameras are properly set up and connected to our system.

Written By Support Team

1. Configure the Server to Point to ZenduONE Domain

Since your StreaMAX units are not initially pointed to the ZenduONE domain, you’ll need to configure them to connect to our system.

Steps to configure the server:

  1. Download and open the Veyes app on your device:

  2. Double click the panic button of the camera to enable hotspot

  3. Connect to the camera's Wi-Fi network (Usual Wifi Name is ST-[Camera Serial])

    • For IOS devices, when you see the message of “The Wi-Fi network does not appear to be connected to the internet” (It usually occurs around 2 mins after connecting to the WI-Fi of the camera) proceed with the option of “Keep Trying Wi-Fi”

    • For Android devices, when you see the message of “This Wi-Fi network has no Internet access. Stay connected?” (It usually occurs around 2 mins after connecting to the WI-Fi of the camera) proceed with the option of “YES”

  4. Access the Veyes app and log in with the admin/admin username and password (or the custom login credentials set by your previous provider).

  1. Navigate to Preferences > Network > Server Setup.

  1. Set the Server 1 to point to the ZenduONE domain using the following configuration:

    • ON: Enable Checkbox

    • Protocol Type: N9M

    • TLS Enable: Disable Checkbox

    • Enable Network: Module 1

    • Register Server IP: streamax-api.zenduit.com

    • Register server port:

      • TCP: 21083

      • TLS: 6556

    • Media Server IP: streamax-api.zenduit.com

    • Media server port:

      • TCP: 21083

      • TLS: 6556

2. Submit the Camera Information Form

After configuring the camera to point to the Zenduit system, fill out the form with the following details for integration purposes:

Have in hand the following information so filling out the form result easier

  • Camera Serial Number 

  • SIM Number

  • Current SIM provider

  • Previous solution provider

This information helps us ensure that everything is set up correctly in our system and allows us to follow up on the devices.

[https://forms.zohopublic.com/ziot/form/SWDeviceTransfer/formperma/VsaAy_6jPGAdbhneW8GUYLKlpMYUPnFF2ZREpDKgROQ]

3. Pre-Install Setup for On-Site Installations

If you're installing the cameras and setting them to our servers at the time of installation, please submit the information form ahead of time. This allows us to:

  • Add the cameras to our server.

  • Complete any necessary backend steps.

By submitting the form in advance, once the camera is pointed to our server and rebooted, it should come online directly.