ZenCAM Current Camera Settings Retrieval Using ZenduONE Platform

This guide provides comprehensive step-by-step instructions for retrieving current camera settings from ZenCAM devices using the ZenduONE platform. The feature enables clients to verify and review current device configurations including time zone settings, channel configurations, and WiFi connectivity without manual device access.

Overview

The current camera settings retrieval feature enables remote verification of ZenCAM device configurations through the ZenduONE platform interface. This functionality proves particularly valuable for clients requiring device configuration confirmation without physical device inspection or manual settings verification processes.

Prerequisites

Device Requirements:

• ZenCAM device must be online and actively connected to ZenduONE platform

• Device must be accessible through ZenduONE platform for bidirectional command transmission and response reception

Platform Access: Valid ZenduONE platform login credentials and appropriate device access permissions required for settings retrieval operations.

Step-by-Step Current Camera Settings Retrieval Process

Accessing the Asset Page

1. Navigate to the Asset Page: Log in to your ZenduONE platform and go to the Asset page. Locate the device for which you want to fetch the current settings, ensuring that it is online.

Fetching the Current Settings

1. Open Device Settings: Click on the settings icon next to your selected device.

2. Fetch Current Settings: Click on the 'Fetch Current Settings' option. This command only works on an online device, as it sends a real-time request to retrieve the settings.

3. View Retrieved Settings: After sending the command, the platform will display the current settings of your device. This includes details like time zone, enabled channels, SD card status, WiFi settings, and whether the hotspot is enabled.

Changing Camera Settings: What Is Possible and When

Fetching settings and changing them are separate operations with different constraints. Read this before sending a configuration change.

Where to Change Settings: The ZenCAM Configurations Tab

1. Open the camera's asset page, click on Settings, and scroll to the ZenCAM Configuration card.

2. In the ZenCAM Configuration section, fill in the fields. Required fields are marked with a red star.

3. To save time, pick a saved profile (default, standard, or a custom profile for a group) to fill the fields. You can also save the current values as a profile to reuse on other cameras.

4. Save and apply to the ZenCAM from the Save Configuration button on the bottom right of the page.

The camera must be powered on. A change may take up to 24 hours to apply. If the camera is offline, the change waits until it next comes online (see "When the Device Applies a Change" below).

Settings available in this section:

• Time zone and time format (12 or 24 hour)

• Daylight saving time. In Mexico, leave it disabled.

• Ignition and video delay

• Units (metric or imperial)

• Bluetooth and audio

• Recording for each channel: resolution, frames per second, and livestreaming

Check with Support before changing a setting you're unsure about. Recording resolution directly affects how much video the camera can store.

Check Privacy Mode First

If Privacy Mode is on, channels cannot be enabled and the configuration will not save. The change appears to submit and then silently does not apply. Check Privacy Mode before troubleshooting anything else about a change that will not stick.

1. Confirm whether Privacy Mode is enabled on the device.

2. If it is on, disable it. This can be done in either the maintenance portal or ZenduONE.

3. Re-send the configuration change.

When the Device Applies a Change

A configuration change is delivered to the camera over its data connection. If the device is offline when you send it, the command is queued and applied when the device next comes online. It is not discarded.

After ignition off the camera stays online only for the duration set in the maintenance portal: 15 minutes, 30 minutes, or up to 24 hours, depending on how the device is configured. Outside that window the device is offline and a queued change waits until the vehicle is next in use. This online duration is distinct from live streaming, and is set per device in the maintenance portal.

Settings That Cannot Be Changed

The AI overlay is enabled automatically from the backend for ZenduCAM devices. It can be shown or hidden while viewing a video, but it cannot be disabled and requires no configuration. Do not treat a request to turn the overlay off as a settings change.

Unused Channels and False Alarms

A device with channels that are not physically in use can raise false obstruction (cover) alarms on those channels, because a channel with no camera attached looks covered.

Cover alarms exist for channels 1 and 2 only, and are enabled or disabled in the maintenance portal. If false obstruction alarms are coming from a channel that is not in use, disabling that channel removes them.

Changing Settings on More Than One Device

JSON configuration commands can be sent to multiple devices at once, so a fleet-wide change does not have to be applied device by device.

Use Cases

Time Zone Verification

Configuration Confirmation: Clients can confirm that the device is set to the correct time zone, ensuring proper timestamp synchronization for recordings and operational logs across different geographic locations and operational requirements.

Channel and SD Card Configuration

Operational Status Review: Review how many channels are enabled and the status of the SD cards, including storage capacity, recording status, and operational integrity for optimal device performance monitoring.

WiFi and Hotspot Settings

Connectivity Assessment: Check if the device is connected to WiFi and if the hotspot feature is enabled for comprehensive network connectivity analysis and troubleshooting capabilities.

Operational Benefits

Remote Configuration Management: Platform enables efficient device configuration verification and management without requiring manual intervention or physical device access, reducing operational overhead and maintenance requirements.

Real-Time Status Monitoring: Immediate access to current device configuration provides up-to-date operational status for proactive device management and configuration optimization.

Configuration Validation: Systematic settings verification enables confirmation of proper device setup and identification of configuration discrepancies requiring attention or correction.

Conclusion

By following these steps, you have successfully retrieved the current camera settings of your ZenCAM device using the ZenduONE platform. This remote capability allows you to efficiently manage and verify your device's configuration without manual intervention.

Support Resources: If you encounter any issues or have further questions, please contact our support team for assistance.

Supported Devices: ZenCAM

The current camera settings retrieval feature provides essential remote device management capabilities through ZenduONE platform integration, enabling comprehensive configuration verification and proactive device monitoring for optimal operational performance and maintenance efficiency.