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Camera FAQs

How Daily Wi-Fi Upload works

Written By Support Team

Daily Wi-Fi Upload sends a dashcam's full recordings to ZenduONE when the camera is connected to a Wi-Fi access point. This can happen if the vehicle is equipped with Wi-Fi, or when the vehicle returns to a known location, such as a yard, depot or the driver's home. It is ideal for fleets that want every recording, not just event clips.

Note that an Enterprise package is required, and the camera will need a second SD card.

How it works

  • When the camera connects to the configured Wi-Fi network, it uploads all of that day's (or that trip's) recordings.

  • The upload uses Wi-Fi, not the camera's cellular data. If the camera can't reach the network, nothing uploads.

  • The camera keeps recording to its secondary SD card as usual.

  • Footage appears in the ZenduONE portal in 30-minute batches. You don't need to send a video request.

  • Uploaded video is in sub-stream quality, not full HD 1080p.

  • A vehicle that is away for several days cannot upload until it is back on the Wi-Fi. Until then, its footage is only on the camera's SD card.

What you need

  • An Enterprise plan. Daily Wi-Fi Upload is an Enterprise feature.

  • A storage add-on for the uploaded footage. Contact your account manager for a quote. How long uploaded footage stays in ZenduONE depends on your storage plan, so ask your account manager to confirm it for your account.

  • A second SD card inserted into the camera.

  • A stable Wi-Fi network with internet access.

Getting it set up

Enable the option through ZenduOne. Click on Admin Settings > Video and Safety Settings > Enable Full Video Upload.

You can also contact support to have Daily Wi-Fi Upload configured for your cameras. Support sets it up through the platform and can walk you through connecting the cameras to your Wi-Fi.

How long uploads take

There is no fixed time. It depends on:

  • Wi-Fi signal strength where the vehicle parks

  • your internet upload bandwidth

  • how much video is waiting to upload

  • how long the camera stays connected to the Wi-Fi

A full day of video is a significant amount of data, so give the camera enough time on the network. Footage then appears in 30-minute batches.

If footage didn't upload

Footage uploads only while the camera is connected to one of its saved Wi-Fi networks. A camera can have several saved networks, such as your site's Wi-Fi and the vehicle's own Wi-Fi access point. Work through these checks:

  1. Was the camera near one of its saved networks? If the camera relies on site Wi-Fi, it can't upload while the vehicle is parked out of range, while the site's Wi-Fi or internet is down, or during a multi-day trip. That footage uploads once the vehicle is back in range.

  2. Was the vehicle's access point powered and online? If the vehicle has its own Wi-Fi router, the camera can only upload while that router has power and an internet connection. Check that the router has power, a cellular signal, and enough data left on its plan. The router and its data plan are managed by you, so contact your router provider for router issues.

  3. Is the camera's own hotspot on? This is separate from the vehicle's access point. The camera can't join any Wi-Fi network while its own hotspot (AP mode) is active. If you use the camera as a hotspot, ask support to check it.

  4. Did a network change, or was a new one added? This applies to site Wi-Fi and to the vehicle's router. If a network's name or password changed, a router was replaced, or you want the camera to use a new network, the camera needs the new details. The network details saved in the platform are sent to the camera again whenever it comes online, so changing them only on the camera won't last. Ask Support to add or update the saved details.

  5. Is the camera otherwise online and healthy? Please contact Support for further assistance.

If you need footage that never uploaded

The footage is likely still on the camera's SD card, which holds about 2 weeks of recordings at standard settings.

If retrieving the SD card is impractical, contact Support with the vehicle or camera and the date and approximate time you need. Support can find and pull that clip from the camera. A specific time window is much faster than a whole day. For a full day of raw video, someone may need to remove the SD card from the vehicle.

Before you contact support

Include:

  • The vehicles or camera serial numbers affected

  • The dates footage is missing, and the last date you saw uploaded footage

  • Where the vehicles park and the name of the Wi-Fi network they should join

  • Whether that network or its password changed recently

  • Whether you use the camera as a Wi-Fi hotspot

  • If you need a specific clip now: the date and approximate time of the event

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