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Troubleshooting

Correcting odometer after moving a GO device to a different vehicle

Written By Vishal Singh

When a GPS device is physically moved from one truck to another, the odometer reading can end up wrong if the switch isn't handled correctly.

  1. Create a new asset in Geotab for the vehicle the device is moving to, using the same device serial number.

  2. Archive the old asset (the vehicle the device came out of) rather than deleting it, so its history is preserved.

  3. Drive the new truck before making any manual odometer adjustment — this lets the device start reporting its own mileage baseline.

  4. Go to the new vehicle's asset page in Geotab and manually enter the vehicle's current odometer reading. Geotab takes over counting mileage from there based on the drives it records.

  5. Verify against the dashboard that the odometer is now tracking correctly for the new vehicle.

Skipping the create-new-asset/archive-old step — or adjusting the odometer before the truck has been driven at least once — is what causes the mismatch customers report.