The mobile app now includes a Call Driver option, allowing users to contact drivers directly from the app—no desktop or laptop required.

Key Points

• Call drivers directly from the mobile app

• No need for a desktop or laptop setup

• Quickly search and access a device to initiate a call

• Designed for fast, on-the-go communication

• Improves responsiveness between fleet managers and drivers

Why It Matters

This feature enables instant, real-time communication with drivers wherever you are. It reduces delays, improves coordination, and helps resolve issues faster—especially when decisions need to be made on the move.

Introdcing the BLE Beacon Gateway to our fleet app, enabling it to scan nearby BLE beacons and sensors and securely send their data and location to our platform—supporting both indoor and outdoor asset tracking.

Key Points

• Automatically scans for nearby BLE beacons and sensors

• Captures sensor data such as temperature, humidity, battery level, movement, and magnet status

• Sends beacon data and location directly to the web platform

• Beacon whitelisting allows control over which devices can connect

• View beacon locations and sensor readings directly on the platform

• Ideal for monitoring sensitive cargo and compliance conditions

Why It Matters

This update significantly improves asset visibility and condition monitoring, helping customers protect high-value or sensitive goods, meet compliance requirements, and gain real-time insights into asset location and environmental conditions—without additional hardware complexity.

We now introduced flexible multi-factor authentication (MFA) controls, allowing organizations to apply MFA system-wide or selectively at the individual user level—giving you stronger security without unnecessary friction.

Key Points

• Enable MFA globally for all users or selectively for specific users

• User-level controls to enable, disable, or reset MFA

• Easy recovery option if a user loses access to their authenticator

• Centralized MFA management directly from system settings

Why It Matters

Not every user or role requires the same level of security enforcement. This update gives organizations the flexibility to protect sensitive access points while maintaining usability—reducing friction, improving adoption, and strengthening overall system security.

Introducing a new Video Loss Rule designed to keep you informed and proactive. Cameras can sometimes fail due to hardware or cable issues, leading to unexpected video loss. This new rule ensures you’re instantly notified if any camera channel stops providing video, helping you take quick action and maintain continuous visibility across your system.

Key Points

• 🚨 New Video Loss Rule introduced for improved monitoring

• 📹 Automatically detects when a camera or cable stops transmitting video

• 🔔 Sends alerts the moment a channel experiences video loss

• 🛡️ Helps maintain reliability across all camera channels

Why It Matters

Camera downtime can leave critical gaps in visibility and security. With the Video Loss Rule, you no longer have to manually check camera feeds or discover issues too late. Instant notifications allow you to respond quickly, reduce downtime, and ensure your surveillance system is always operating as expected.

This release introduces the ability to multi-tag exceptions. Users can now apply up to five tags per exception or video, allowing more detailed documentation of driver behavior and environmental factors observed during the event.

Key Points:

• Apply multiple tags (up to five) to a single exception or video.

• Tags can reflect different indicators observed by reviewers (e.g., driver actions, environmental conditions).

• Workflow status (e.g., Needs Coaching) remains unchanged after tagging.

• Supports coaching managers in identifying specific areas of concern for driver safety.

Why It Matters:
Multi-tagging provides richer context for exceptions, helping fleet managers and coaching teams better understand patterns in driver behavior and environmental factors. This leads to more targeted coaching, improved safety insights, and more effective incident management.

This video highlights recent updates to the Driver Calling feature. The enhancements aim to improve call documentation, coaching support, and auditing by allowing call recordings to be accessed directly within the platform, with transcription coming soon.

Key Points

• Driver Calling now supports call recording storage for audit and coaching purposes
• Call recordings can be viewed under the Asset → Comments section
• Recordings can be referenced to support driver coaching or shared as examples
• Upcoming enhancement: automatic call transcription
• Recordings will be accessible both on the asset and user profiles (caller and driver)

Why It Matters

These updates strengthen coaching, compliance, and accountability across your fleet. Fleet managers can now easily review conversations, provide targeted feedback, and maintain accurate records of driver–manager communication. With transcription on the way, documentation and coaching workflows will become even more efficient and transparent.