A channel left in privacy mode can block video downloads

If a camera channel has Privacy Mode enabled, its live view keeps working normally but recorded video from that channel cannot be downloaded or requested. This often looks like a missing or broken channel when it is only a privacy setting.

How to clear it

1. Go to Alarms > Video > Privacy Mode and confirm Privacy Mode is enabled.
2. Disable the affected channel.
3. Disable Privacy Mode.
4. Save.

This restores download availability for that channel without reconfiguring anything else.

If you are trying to disable the driver-facing camera rather than fix a download, see the separate article on turning off the in-cab camera.