ZenCAM Connectivity Troubleshooting Guide

Written By Philip Stanoev

This comprehensive guide provides systematic troubleshooting procedures for ZenCAM device connectivity issues using the Veyes application. The process enables verification of device network connectivity and live view portal functionality through systematic diagnostic procedures and configuration verification.

Introduction

Connectivity Issue Assessment: This troubleshooting segment enables verification of device network connectivity and live view portal functionality. The process systematically identifies connectivity problems and provides resolution procedures for establishing proper device communication with network infrastructure and monitoring platforms.

Prerequisites

Required Application: Download Veyes App available on both iOS and Google Play platforms for device connectivity diagnostics and configuration management.

Application Links:

If the user is unable to download Veyes or is not able to log in, indicate the following:

  • Connect the cellphone to the camera’s WIFI.

  • Open a browser and enter the following IP: 192.168.240.1

  • Will need to enter a username (admin) and create a password (or enter the password if he already created it).

  • Camera’s configurations will appear (same as streamax in common parameter configuration).

Step-by-Step Connectivity Troubleshooting Procedure

Initial Device Status Verification

  1. Power Status Check: Verify if the device is powered on and operational.

  2. LED Indicator Assessment: Check if red globe appears on LED light indicating connectivity status.

  3. SIM Card Verification: Check if SIM card is properly inserted in device.

  4. SIM Installation: If SIM is not present, insert SIM card and repower the camera for proper recognition.

  5. LED Status Monitoring: Wait for Green Power and Green WiFi indicators for ADAS/LITE models or red indicator for ADP models.

Device Connection and Access

  1. WiFi Connection: Connect to device WiFi network (ensure connection to camera identifiers 003F, 00D2, or 00710).

  2. Application Launch: Launch Veyes application on mobile device or computer.

  3. Camera Connection Verification: Confirm successful connection to camera device through application interface.

  4. Authentication: Enter username and password for device access.

  5. Credential Access: For credential information, contact support@zenduit.com or call +1 (855) 936-3848 x 2.

Server Configuration Verification

  1. Preferences Access: Click on Preferences option in application menu.

  2. Basic Settings: Click on Basic configuration section.

  3. Network Configuration: Click on Network settings menu.

  4. Server Setup Verification: Click on Server Setup and ensure server settings match the following configuration:

    • Server Tab: Select "Server1" tab

    • Status: Ensure "ON" is enabled/checked

    • Protocol Type: Set to "N9M"

    • TLS Enable: Leave unchecked (disabled)

    • Enable Network: Set to "Module1"

    • Register Server IP: Configure as "streamax-api.zenduit.com"

    • Register Server Port:

      • TCP: 21083

      • TLS: 6556

    • Media Server IP: Configure as "streamax-api.zenduit.com"

    • Media Server Port:

      • TCP: 21083

      • TLS: 6556

Communication Module Configuration

  1. Communication Settings: Click on Communication module for network configuration.

  2. APN Name Configuration: Check and configure appropriate APN Name based on SIM provider:

    • Flolive SIM: Configure as "flolive.net"

    • 1NCE SIM: Configure as "iot.1nce.net"

    • Monogoto SIM Configure as “data.mono”

    • Telcel SIM Configure as “www.corps.itelcel.com”

    • Telenor SIM Configure as “connect.cxn”

    • Major Carriers (no APN configuration required):

      • AT&T

      • Verizon

      • T-Mobile

      • Sprint

    • Other SIM Providers: Contact SIM provider for specific APN Name requirements

  3. Certification Configuration: Check that Certification option is selected as "None".

  4. Carrier Selection Configuration:

    • Select "None" if entering APN name in APN field (Step 16)

    • Otherwise, select correct Carrier as specified in Step 16 requirements

Configuration Application and Testing

  1. Settings Save: Click Save to apply all configuration changes.

  2. Device Restart: Power off camera completely.

  3. Complete Shutdown: Wait for all LED lights to extinguish before proceeding.

  4. Device Reactivation: Power on camera and wait 60 seconds for network connection establishment.

  5. Connectivity Verification: Check for successful SIM network connection. If red globe icon persists, continue with additional troubleshooting steps.

Advanced Troubleshooting Procedures

  1. Troubleshooting Repetition: If connectivity issues persist, repeat troubleshooting procedures from Step 6 through Step 18.

  2. General Settings Access: Click on General configuration menu.

  3. Device Module Verification: Click on Device module for network status assessment.

Network Status Diagnostics

  1. Network Type Assessment: Check Network Type status:

    • If displaying "unknown," investigate APN configuration or SIM card issues

    • Verify signal strength indicators

    • Check Basic Info section for network details

  2. Connection Status Verification: Click on Basic Info and verify Connected Status for final connectivity confirmation.

Troubleshooting Resolution

Systematic Approach: Follow troubleshooting procedures sequentially to identify and resolve connectivity issues through systematic configuration verification and network diagnostic procedures.

Video Reference: Refer to provided video documentation for visual step-by-step guidance throughout the troubleshooting process.

Support Resources

Technical Assistance: For additional connectivity troubleshooting, configuration support, or persistent connectivity issues, contact technical support team at support@zenduit.com or +1 (855) 936-3848 x 2 for expert guidance and advanced diagnostic procedures.

Configuration Reference: Server setup configuration must match the specified settings detailed in Step 14 for proper connectivity establishment and network communication functionality.

The connectivity troubleshooting guide provides comprehensive diagnostic procedures for resolving ZenCAM device network connectivity issues through systematic configuration verification and network status assessment using the Veyes application interface.

For a visual demonstration of this article, please see the reference video below: