ZenTRACK Box - Fulfillment Guide

(Internal – Bench configuration & pre-shipment prep)

Written By Support Team

1. Purpose & Scope

This guide describes how to prepare ZenTRACK Box devices (Suntech ST-4410) before they are shipped or deployed:

  • Download and use Synctrak

  • Insert SIM and connect battery

  • Power on and verify LED

  • Load default ZenduIT configuration

  • Manually set APN and server if needed

  • Final charge and packing

2. Download Synctrak Configuration Software

  1. On a Windows PC, download Synctrak from:

    • https://suntechus.zohodesk.com/portal/en/kb/articles/synctrak-soft

  2. Install and open Synctrak.

3. Prepare the Device

  1. Remove the device board from the cardboard box/housing.

  2. Locate the power key/switch on the ST-4410 board.

  3. Set the power key to ON.

  4. Insert the SIM card into the dedicated slot.

    • Ensure correct orientation and that it is fully seated.

  5. Connect the internal battery connector to the board.

  6. The device is now ready to be powered and configured.

4. Power On & LED Check

  1. Once the power key is ON and the battery is connected, the device will power up.

  2. Check the LEDs to confirm the device is powered.

    • At minimum, you should see blinking LEDs indicating activity (exact LED states depend on firmware).

If there is no LED activity, see Troubleshooting.

5. Connect to PC & Open COM Port in Synctrak

  1. Connect the ST-4410 to the PC using a USB cable.

  2. Open Synctrak.

  3. On the top bar:

    • Choose COM Port Search.

    • Click Port Open.

  4. Synctrak will scan and open the device configuration.

If the device is not detected:

  • Check the USB cable and port.

  • Confirm that the device LEDs indicate power.

6. Load Default Configuration Profile

ZenduIT provides default configuration profiles by device model and SIM/APN.

  1. In Synctrak, go to the Profile tab.

  2. Click Select Profile.

  3. Choose the correct profile file:

    • Match the product model (ST-4410).

    • Match the SIM/APN being used.

  4. Click Apply Profile to upload the configuration to the device.

  5. Important: After applying, click Save Settings so the configuration is stored in the device.

These default profiles include:

  • APN (when applicable)

  • Server IP and port

  • Protocol and keep-alive

  • Other ZenduIT defaults for ZenTRACK Box operation

7. Manual Network Configuration (If Needed)

If a profile is not available or you need to adjust settings manually:

  1. In Synctrak, go to the Network tab.

  2. Set the APN according to the SIM:

    • Flolive: gigsky-02

    • 1NCE: iot.1nce.net

    • Telenor: connect.cxn

    • Monogoto: data.mono

  3. Leave APN user and APN password fields empty, unless otherwise specified by the carrier.

  4. Set the server parameters:

    • Server IP: 34.63.84.161

    • Server Port: 80

    • Server Type/Protocol: TCP

    • Keep Alive: 30 minutes

  5. Click Save Settings to store the changes.

8. LED Behavior Check

After configuration and saving:

  • Confirm the device LEDs indicate active operation.

    • For example, periodic blinking showing it is powered and running.

  • You don’t need to interpret all LED codes here; the main goal is to verify the device is alive and responsive.

9. Return to Housing & Final Charge

  1. Return the device board back into the ZenTRACK Box cardboard housing.

  2. Using the USB port, recharge the device for 1 hour:

    • This tops up the internal battery so it’s ready for shipment or installation.

  3. After charging, disconnect USB and close the box.

10. Device Identification

Use the middle section of the ESN, highlighted in yellow above, as the device Serial Number in ZenduOne, the fulfillment system, and all other internal records.

11. Final Fulfillment Steps

  1. Record:

    • IMEI / serial

    • SIM ICCID

    • APN used

    • Configuration profile name

  2. Mark the device as:

    • Configured for ZenduIT operation

    • Charged and ready for deployment

  3. Pack and label according to your internal logistics process.