Device Communication Update in System Settings

We are excited to announce the release of a new feature that allows administrators to better manage and track device communication in the system. This feature is designed to enhance the monitoring and reporting of devices that are not communicating or recording data, ensuring that device statuses are accurately reflected in your system.

Written By Mohit Bhatia

Key Features:

  1. Device Communication Status Update:

    • Administrators can now access the System Settings under their database to configure and update device communication parameters.

    • The new feature allows users to set a notification for devices that have not communicated within a specific time frame, such as 7 days, 30 days, etc. For example, if a device has not communicated for more than 30 days, a notification will be triggered for review.

    • Once the settings are updated, the system will automatically track the communication status, and notifications will appear accordingly.

  2. Device Not Communicating Notification:

    • When checking a device's communication history, the system will display the exact duration since the device last communicated. For instance, if the device has not communicated for 27 days, it will be clearly shown in the device’s status.

    • Administrators can adjust the notification settings to ensure that they are alerted whenever a device exceeds a set threshold (e.g., 30 days of inactivity).

    • The banner will appear on the device status page if the device has not communicated for the specified duration. If the device is within the threshold, no banner will appear.

  3. Device Removal and Communication Reset:

    • For devices that are not communicating or recording, administrators now have the option to temporarily remove the device from view for 24 hours. This helps reduce clutter on the dashboard and allows users to focus on active devices.

    • Once a device is removed, it will not be displayed for the next 24 hours, but it will automatically reappear after the period has elapsed.

How to Use:

  1. Navigate to System Settings within your database.

  2. Under the Device Communication section, adjust the notification settings to track devices that have not communicated within a specific time frame.

  3. For devices that show communication inactivity (e.g., 30+ days), save the changes, and the system will display notifications accordingly.

  4. To temporarily remove a device from the dashboard, click on the device and choose the option to remove it for 24 hours.

Availability:

You should be able to access it now and start customizing the device communication settings.

Conclusion:

The new device communication feature provides administrators with better control over device monitoring, making it easier to track devices that require attention. By using these settings, you can ensure your fleet remains operational and minimize the impact of non-communicating devices.

For any issues or further questions, feel free to reach out to the support team.