ZenTRACK Cargo - Operations Guide

(For operations, support & logistics teams)

Written By Support Team

1. Purpose & Scope

This guide explains how ZenTRACK Cargo behaves in operation and how it is used by logistics/fleet/operations:

  • What data it provides

  • How it communicates

  • How it fits in tracking workflows

2. Operational Behavior

Once deployed and powered, ZenTRACK Cargo:

  • Uses its internal battery for operation (no external power needed).

  • Acquires GNSS for location and movement (as supported by ST-4410 config).

  • Add the device on ZenduOne Platform as new Asset:

    • Use the middle section of the ESN, highlighted in yellow above, as the device Serial Number in ZenduOne, the fulfillment system, and all other internal records.

    • Choose Suntech as Tracker Type.

  • Sends:

    • Position reports (location, speed, heading)

    • Movement/idle information (depending on profile)

    • Basic status events (battery level, connection events, etc., based on configuration)

Because it is portable and disposable, it is typically used for:

  • Shipment tracking

  • Temporary asset tracking

  • Monitoring the movement of boxes/pallets/containers.

3. Role in ZenduOne / ZenduIT

In ZenduOne (or your ZenduIT platform):

  • ZenTRACK Box is typically configured as an asset tracker.

  • It may be:

    • Mapped to a shipment or pallet ID

    • Assigned to a temporary asset profile

  • Operations teams can:

    • View the current location of the shipment/box

    • Check historical movement (route history)

    • Monitor battery status (if mapped) and last communication time

4. Operational Best Practices

  • Maintain a mapping:

    • Shipment ID / pallet / container ↔ Device IMEI / Serial.

  • Before sending high-value shipments:

    • Confirm the device has recently reported.

    • Confirm the battery was charged in fulfillment.

  • After shipment is complete:

    • Update the device’s assignment in the platform (e.g., unassign from old shipment).

    • Decide whether the device will be reused or treated as disposable, based on your internal policy and remaining battery.

5. ZenTRACK Box – Troubleshooting & FAQ

5.1 Troubleshooting

Issue 1: No LEDs / device appears dead during fulfillment

Possible causes:

  • Power key set to OFF.

  • Internal battery not connected.

  • Battery fully depleted.

How to check:

  1. Confirm the power key is switched to ON.

  2. Open the housing and check the battery connector is attached.

  3. Connect the device via USB and see if:

    • LEDs light up or blink.

    • It is recognized by Synctrak.

  4. If there is still no response, escalate for technical review/RMA.

Issue 3: Device configured but not sending data to platform

Possible causes:

  • Incorrect server settings.

  • SIM inactive or no data plan.

  • Poor cellular coverage.

Issue 4: Battery drains faster than expected

Possible causes:

  • Very aggressive reporting interval in the configuration.

  • Extended use beyond intended lifetime.

  • Very poor coverage causing repeated reconnection attempts.

Issue 5: Device seems online but assigned to wrong shipment/asset

Possible causes:

  • Serial Number was mapped to the wrong asset or shipment in the platform.

  • Mixed-up devices during fulfillment or installation.

How to check:

  1. Verify IMEI/serial in the platform vs the physical device label.

  2. Correct the assignment in ZenduOne:

    • Reassign the device to the correct shipment/asset.

  3. Update internal inventory records to avoid future confusion.

5.2 FAQ

Q1. What is ZenTRACK Box used for?
A: ZenTRACK Box is a portable, battery-powered, disposable tracker used mainly for shipment, pallet, and temporary asset tracking.

Q2. Do I need to wire ZenTRACK Box to vehicle power?
A: No. It is fully self-contained and powered by an internal battery. You just place it inside the box, pallet, or asset you want to track.

Q3. Who is responsible for SIM insertion and configuration?
A: The Fulfillment / Technical Operations team handles SIM insertion, battery connection, configuration via Synctrak, and initial charging before deployment.

Q6. Can ZenTRACK Box be reused?
A: It is designed as a portable and disposable device. Reuse depends on your internal policy and remaining battery. Technically, it can be reused as long as:

  • The battery is still healthy.

  • The device is recharged and reassigned to a new shipment.