ZenCAM Recording Troubleshooting Guide

This comprehensive guide provides systematic troubleshooting procedures for ZenCAM device recording issues using the Veyes application. The process enables verification of device recording functionality on SD card or HDD drive storage through systematic diagnostic procedures and configuration verification.

Introduction

Recording Issue Assessment: This troubleshooting segment enables verification of device recording functionality on SD card or HDD drive storage. The process systematically identifies recording problems and provides resolution procedures for establishing proper device recording capabilities and storage management.

Prerequisites

Required Application: Download Veyes App available on both iOS and Google Play platforms for device recording diagnostics and configuration management.

Application Links:

• iOS: https://apps.apple.com/in/app/veyes/id1444251371

• Google Play Store: https://play.google.com/store/apps/details?id=com.streamaxtech.mdvr.smartpad&pcampaignid=web_share

Step-by-Step Recording Troubleshooting Procedure

Initial Device and Storage Verification

1. Power Status Check: Verify if the device is powered on and operational.

2. Storage Media Verification: Check if SD card is properly located and inserted in the camera device.

3. LED Status Monitoring: Wait for Green Power and Green WiFi indicators for ADAS/LITE models or red indicator for ADP models.

4. WiFi Connection: Connect to device WiFi network (ensure connection to camera identifiers 003F, 00D2, or 00710).

5. Application Access: Access Veyes Application on mobile device or computer.

6. Camera Connection Verification: Confirm successful connection to camera device through application interface.

Device Authentication and Access

7. Username Entry: Enter username: admin.

8. Authentication Credentials: Enter username and password for device access.

9. Credential Access: For credential information, contact support@zenduit.com or call +1 (855) 936-3848 x 2.

Time Configuration Setup

10. Preferences Access: Once logged in, click on Preferences option in application menu.

11. Basic Settings: Click on Basic configuration section.

12. Time Setup Configuration: Click on Time Setup for temporal configuration.

13. Cross Time Zone Setup: Ensure Cross Time Zone option is enabled.

    • Alternative Configuration: If this option is not available, update the local time on the primary Time zone.

14. Time Configuration Save: Click Save to apply time zone settings.

15. Time Synchronization: Click on Time Sync for manual time configuration.

16. Date and Time Selection: Select correct date and time based on geographic location:

    • EST (Eastern Standard Time): Your current time + 4 hours (during DST period) + 5 hours (outside DST period)

    • PST (Pacific Standard Time): Your current time + 7 hours (during DST period) + 8 hours (outside DST period)

    • Mountain Time: Your current time + 6 hours (during DST period) + 7 hours (outside DST period)

17. Time Sync Save: Click Save to apply time synchronization settings.

18. DST Configuration: Click on DST (Daylight Saving Time) configuration.

19. DST Activation: Enable DST functionality for automatic time adjustment.

20. DST Save: Click Save to apply daylight saving time settings.

Recording Configuration Setup

21. Surveillance Access: Click on Surveillance configuration menu.

22. Record Settings: Click on Record for recording configuration.

23. Channel Configuration: Enable the number of channels that are connected to the device.

    • Default Setting: By default, 2 channels will be enabled

24. Recording Save: Click Save to apply recording channel configuration.

25. Sub Stream Configuration: Click on Sub Stream settings.

26. Sub Stream Setup: Perform the same configuration as Steps 22 and 23 for sub stream channels.

Recording Verification and Testing

27. Preview Access: Click on Preview to verify camera feeds.

28. Channel Verification: Check if all configured channels are displaying video feeds.

    • Multi-Channel Navigation: If you have more than 4 channels, swipe right to left on preview screen to check additional channels

29. Playback Testing: After checking live view, click on Playback for recording verification.

30. Recording Status Verification: Check date indicators for recording status:

    • Green Dates: Indicate successful recording on those dates

    • Non-Green Dates: Indicate no recording occurred

SD Card Management and Formatting

Critical Warning: Formatting the SD card will permanently delete all existing data from the SD card and cannot be retrieved after formatting, even from cloud storage. Only exception videos uploaded to cloud and visible on platform can be retrieved.

31. General Settings Access: Click on General configuration menu.

32. Storage Device Verification: Click on Storage device for media status assessment.

33. SD Card Status Check: Verify SD card operational status and recording functionality.

34. Recording Status Assessment: Determine if device is actively recording to storage media.

35. Format Execution: If not recording properly, click Format to reset SD card for proper recording functionality.

Troubleshooting Resolution

Systematic Approach: Follow troubleshooting procedures sequentially to identify and resolve recording issues through systematic configuration verification and storage diagnostic procedures.

Time Zone Considerations: Proper time configuration is essential for accurate recording timestamps and playback functionality across different geographic locations.

Support Resources

Technical Assistance: For additional recording troubleshooting, configuration support, or persistent recording issues, contact technical support team at support@zenduit.com or +1 (855) 936-3848 x 2 for expert guidance and advanced diagnostic procedures.

Data Recovery Warning: Exercise caution when formatting SD cards as all data will be permanently lost. Ensure critical recordings are backed up before performing format operations.

The recording troubleshooting guide provides comprehensive diagnostic procedures for resolving ZenCAM device recording issues through systematic configuration verification and storage status assessment using the Veyes application interface.

For a visual demonstration of this article, please see the reference video below: