The Safety module in ZenduONE provides a detailed analysis of your fleet’s performance by using real-time data, metrics, and interactive visual reports. This module helps fleet managers track KPIs, identify trends, and detect areas that require attention. By turning raw operational data into actionable insights, the module supports better decision-making and enhances overall fleet efficiency.

The Safety section of the Insights module is designed to monitor safety performance and driver behavior across Drivers, Supervisors, Vehicles, and Groups. Its core function is to measure safe driving practices and highlight potential risks within your defined safety rules.

Monitoring Safety Performance

This section tracks safety-related events and provides information that can be used to coach drivers and improve driving habits. To ensure accurate reporting, it is essential to configure your Safety Management Rules before reviewing the Safety Overview dashboard.

Metrics Displayed

The Safety Overview summarizes data separately for drivers and vehicles. Available metrics include:

• Total Incidents for Review
• Total Incidents Coached
• Total Incidents
• Average Days to Coach
• Safety Performance
• Coaching Performance
• Risk Factors

How to Navigate Safety Insights

• Use the left-side menu to choose whether you want to view all Drivers, all Vehicles, or a specific individual asset.
• Each driver/vehicle will display a Safety Score next to their name.
• Use the search bar at the top to quickly locate a specific driver or vehicle.
• Selecting a driver or vehicle populates detailed insights for that asset in the same column.

Safety > Exceptions

Overview

The Exceptions section provides a detailed list of all events triggered from the Safety Rules in your account. These are safety infractions that require review or coaching. By default, every new exception appears under the “Needs Review” status.

Managing the Exceptions List

On this page, users can:

• Search for specific incidents or rules
• Change the date range of events
• Filter exceptions by type
• Apply additional filters using built-in criteria
• Select a saved View or create a custom View

Exception Review & Coaching

Understanding Exception Statuses

Exceptions are categorized under four statuses:

• Needs Review – Newly recorded events that haven’t been opened.
• Reviewed – The event has been opened and the video viewed.
• Needs Coaching – Tags have been added, and the exception is ready to be coached.
• Dismissed – Coaching has been completed and the exception is closed.

Reviewing an Exception

To review an exception, click on the event title. The detailed event page will display:

• Video recording (if available)
• Speed and movement data
• Route map and event location
• Vehicle incident history
• Tags and comments section

After the video is played, you’ll be prompted to assign tags that match the event type. These tags form the coaching category for the violation.

Adding Coaching

Select “Add Coaching” to open the coaching page, where you will:

1. View the video again

2. Confirm the coaching tag

3. Enter the Coaching Behavior Summary describing your discussion or corrective feedback

Once completed, mark the exception as “Coached.” A confirmation notification will appear when the action is successful.

Important Note

A driver must be assigned to a vehicle for an exception to be marked as reviewed or coached.

Scorecard

• The Scorecard provides an overall comparison of driver performance.

• It evaluates how well or poorly drivers are operating based on their driving behavior.

• Performance can be analyzed at both the driver level and the vehicle level.

• The data displayed depends on the selected date filter (e.g., weekly, monthly, custom range).

How the Score is Calculated

• The score is calculated using an internal safety algorithm.

• It is primarily based on:

  • Total distance covered during the selected time period

  • Number of safety exceptions triggered within that same period

• Safety exceptions are evaluated relative to the total miles driven.

Example 1 – Higher Distance with Controlled Exceptions

• Distance covered: 4,175 miles

• Safety exceptions: 293

• Because the distance is significantly higher relative to the exception count, the impact on the score is lower.

• The calculated deduction may be approximately 587 points (based on internal weighting).

• The final score in this scenario could be around 99.

Example 2 – Lower Distance with High Exception Frequency

• Distance covered: 445 miles

• Safety exceptions: 117

• Since the exception count is high relative to the shorter distance, the impact on the score is more significant.

• This may result in a lower overall score, such as 70–80.

Key Takeaways

• The score reflects exception frequency relative to miles driven, not just raw exception count.

• Drivers with higher mileage and proportionally fewer violations maintain stronger scores.

• Drivers with frequent violations over shorter distances will see greater score reductions.

• The scorecard helps identify high-risk driving behavior and supports coaching and performance improvement initiatives.