ZenduONE Forms Troubleshooting

Written By Philip Stanoev

This comprehensive troubleshooting guide addresses common ZenduForms issues including form visibility problems, submission tracking difficulties, and driver access complications. ZenduForms provides custom form creation capabilities with QR code, URL sharing, and driver task assignment functionality through the ZenduConnect mobile application.

Overview

ZenduForms enables custom form creation according to specific operational requirements with flexible distribution methods including QR code sharing, URL distribution, and direct task assignment to drivers. Forms integrate with the ZenduConnect mobile application for seamless driver submission capabilities and comprehensive form management through the ZenduONE platform.

Common ZenduForms Issues and Solutions

Forms Not Visible in ZenduONE WORK Module

Issue: Created forms do not appear in the WORK module for job assignment and workflow integration.

Step-by-Step Resolution Process:

  1. Platform Access: Log in to ZenduONE platform and navigate to Forms tab.

  2. Form Creation: Create new form by clicking "Create Form" button located in the top right corner of the interface.

  3. Form Configuration: Name the form appropriately and configure all required fields, settings, and parameters according to operational requirements.

  4. Form Saving: Save the completed form to ensure proper storage and availability across platform modules.

  5. WORK Module Verification: Check form availability in WORK module by creating a new job and verifying form appears in available form selection options.

Resolution Verification: Successfully created and saved forms should appear in WORK module job creation interface for assignment to drivers and workflow integration.

Form Submissions Not Visible

Issue: Submitted forms do not appear in the submissions interface, preventing review and processing of completed forms.

Step-by-Step Resolution Process:

  1. Forms Tab Access: Log in to ZenduONE platform and navigate to Forms tab.

  2. Submissions Interface: Navigate to Submissions tab to access submitted form data and review interface.

  3. Filter Configuration Verification: Ensure filters in left sidebar and top navigation bar include:

    • Template Filter: Verify correct form template is selected for viewing

    • Date Range Filter: Confirm date range encompasses submission timeframe

    • Additional Filters: Check all relevant filtering criteria are properly configured

Resolution Verification: Properly configured filters should display all relevant form submissions within specified parameters and timeframes.

Form Not Available to Driver for Submission

Issue: Drivers cannot access assigned forms through ZenduConnect mobile application, preventing task completion and form submission.

Step-by-Step Resolution Process:

  1. Forms Tab Access: Log in to ZenduONE platform and navigate to Forms tab.

  2. Task Assignment: Send task to driver using one of the following methods:

    • Top Menu Option: Click "Send Task" button from top navigation bar

    • Template-Specific Assignment: Click three dots menu adjacent to desired form template for direct assignment

  3. Driver Application Access: Driver must log in to ZenduConnect mobile application and navigate to Forms module.

  4. Tasks Tab Navigation: Within Forms module, driver should access Tasks tab to view assigned form tasks.

  5. Task Completion: Latest assigned task appears at top of task list. Driver clicks on task to access form and submit required details and information.

Resolution Verification: Successfully assigned tasks appear in driver's ZenduConnect application Tasks tab with immediate access for completion and submission.

Form Management Best Practices

Form Creation Guidelines

Configuration Completeness: Ensure all required fields, validation rules, and submission parameters are properly configured before saving forms for operational use.

Task Assignment Efficiency

Driver Notification: Verify drivers receive appropriate notifications and have active ZenduConnect application access for timely task completion and form submission.

Submission Monitoring

Filter Management: Regularly verify filter settings to ensure comprehensive visibility of form submissions across different templates and time periods.

Technical Considerations

Platform Integration

WORK Module Synchronization: Forms require proper saving and configuration completion before appearing in WORK module for job assignment and workflow integration.

Mobile Application Requirements

ZenduConnect Access: Drivers require active ZenduConnect mobile application access with proper login credentials for form task completion and submission capabilities.

Support Resources

Technical Assistance: For additional ZenduForms troubleshooting, form configuration support, or platform integration issues, contact technical support at servicedesk@zenduit.com for expert guidance and comprehensive problem resolution.

Form Development: Support team provides assistance with custom form creation, advanced configuration options, and integration requirements for specialized operational needs.

The ZenduForms troubleshooting guide provides systematic resolution procedures for common form management issues, ensuring optimal functionality across form creation, distribution, and submission workflows through integrated platform and mobile application capabilities.