Video request Mechansim

Feature Title: Video Request Mechanism

👤 **Requester Details:

• Name: Mohit Bhatia

• Email:: mohitbhatia@zenduit.com

• Database: Zenduit Platform for video request

📝 Brief Overview:

• Feature: This feature enables video requests from clients through the portal, displaying a progress bar for the video download. It will also include a retry option in case of failures.

• Purpose: To enhance transparency and improve the user experience by providing real-time updates on the download progress and failure triggers.

• Why Needed: Currently, clients are seeing vague failure messages, such as "video failed" or "network issue," without any clarity on the download process. This feature will show a progress bar and send an email if a video request fails.

• Deadline/Timeframe: No specific deadline, but sooner is preferred.

🎯 Problem it Solves:

• Issue: The lack of clarity around video request failures and download progress.

• Current System Limitation: The current system shows a failure message without details, leading to confusion and lack of transparency for clients. The new feature will improve the clarity of the process, reducing frustration and enhancing client satisfaction.

💡 Suggested Solution:

• How it Works: The video request system will display a real-time progress bar that shows the download status. If the request fails, a retry option will be provided, and an email notification will be sent to alert clients of the failure.

• Example/Use Case: Multiple clients have reported issues with the current system, where they do not know whether the video is being downloaded or if it has failed.

📎 Supporting Material:

https://www.loom.com/share/b411b2f3340941f6ab3f499b38e13668?sid=890da165-f143-4561-8364-baf5e9a6c4a1