WhatsApp Alerts & Notifications Integration

What it is: A native integration that allows ZenduONE to deliver critical alerts and notifications directly to customers via WhatsApp.

Why it matters:

• Increases visibility and responsiveness for time-sensitive alerts by using a high-engagement messaging channel customers already rely on.

• Improves safety, compliance, and operational outcomes by reducing missed or delayed notifications compared to email-only or in-app alerts.
  
  

Who it’s for:

• Fleet managers, operations teams, and customers who need immediate awareness of critical ZenduONE alerts.
  
  

Scope note: Initial release supports approved WhatsApp message templates for select alert types, with self-service customer opt-in, automated event triggering from ZenduONE, and a compliant, production-ready integration designed to scale to additional alerts over time.