This video highlights recent updates to the Driver Calling feature. The enhancements aim to improve call documentation, coaching support, and auditing by allowing call recordings to be accessed directly within the platform, with transcription coming soon.

Key Points

• Driver Calling now supports call recording storage for audit and coaching purposes
• Call recordings can be viewed under the Asset → Comments section
• Recordings can be referenced to support driver coaching or shared as examples
• Upcoming enhancement: automatic call transcription
• Recordings will be accessible both on the asset and user profiles (caller and driver)

Why It Matters

These updates strengthen coaching, compliance, and accountability across your fleet. Fleet managers can now easily review conversations, provide targeted feedback, and maintain accurate records of driver–manager communication. With transcription on the way, documentation and coaching workflows will become even more efficient and transparent.